CADConnect Training & Other Services

Customer Care

At CADconnect, we focus on making a difference and adding value to our customers, so once having successfully purchased your system, we will continue to provide you with the high level of care and support you have come to expect from CADconnect.

Technical Services work closely with customers and our selected business partners to provide the best possible after-care available.

Contracts Team

Our dedicated in-house contracts team will help with every stage of your system purchase. Once your system is chosen, a member of the contracts team will contact you to discuss the terms of your sale and purchase agreement, deal with any implementation queries and be on hand to assist with any legal and financial matters.

Platinum Membership

Once you have completed your contract stage, you will become eligible for CADconnect Platinum membership. As a Platinum member you will benefit from:

• Pre-release discounts on all software
• Discounted training, consultancy and hardware.
• Dedicated support team on hand.
• Referral scheme
• Resource requirement management

My CADconnect – private login for purchasers

In addition to receiving these financial benefits, Platinum Members can access a private login area of our website. Designed to help you manage your system portfolio, this secure area offers a quick and easy way to

• view details of your purchases
• track and organise your payments
• keep in contact with you Account Manager
• take advantage of benefits from our business partners

The login area also provides release updates, service packs information, real-time support case progress, news updates, and photo galleries.

Consultancy

CADconnect can offer excellent consultancy services. For more details please click here.

Training

Expert training such as that offered by CADconnect is a proven way to significantly lower the cost of implementing and upgrading technology, dramatically decreasing recurring expenses and substantially improving your return on technology investments.

Support

CADConnect's dedicated service and support department gives you telephone and e-mail access to our fully certified support engineers, call logging facilities and on-site support where necessary.

If you require support with any of our products, visit the SolidWorks Knowledge Base, which contains comprehensive help archives for a range of topics. Go there

If this proves unsuccessful, you can contact us using the phone number below.

CADconnect Support Line

Subscription support line: 0870 7544454

Non-subscription support line: 0906 6445999

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