The SolidWorks Cadconnect business (commenced 2001) has recently merged with Solid Solutions Mangement, the UK's largest solutions, training and support provider for SolidWorks.
In addition to the current Cadconnect support team Solid Solutions Management backs this up with more than fifty people and invests continuously in developing staff to both better understand customer needs and to achieve the highest levels of customer satisfaction possible. Our support team are very specifcally goaled on attainment of measureable CAD related competencies, we also actively measure customer satisfaction from both internal and externally contracted surveys.
We have received numerous awards for support and service incuding 'UK Reseller of The Year' for the last five years and continue to grow despite the current market conditions. We are heavily invested in people, systems and facilities and this contributes significantly to the overall post-purchase experience. We have many customer relationships reaching back 15+ years and treat your CAD investment as the start to a long term relationship.
Our support desk has a minimum of five staff active for call taking at any time making us the most highly responsive support service - call 01926 623160 to speak to one of them!
If you wish to visit any of our various offices (Newcastle, Sheffield, Leeds, Warwick, Fareham or London) or see our support function in operation firsthand then we would proudly organise a mutually suited time. Additionally, we have thousands of commercial and eduication customers, so that whatever industry or requirement, we can put you in touch with someone who will provide a relevant reference for our service.
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